Position: Patient Care Coordinator
Location: Atlanta, GA (Perimeter Area)
Position Summary:
Our Patient Care Coordinator are crucial to the success of our organization. Functioning in a patient facing role, the Patient Care Coordinator are accountable for delivering the first impression of the practice. This role is largely customer service and public relations oriented. Working in a support capacity, a Patient Care Coordinator’s primary responsibility is maintaining patient logistics in the practice. The Patient Care Coordinator ensures a welcoming and calm environment for both patients and team members. In addition, the Patient Care Coordinator serves the Clinical team by providing patient-related support. As a member of the Operations team, the Patient Care Coordinators are responsible for seamless execution of office policies and procedures. This position reports directly to the Director of Operations.
Responsibilities
- Delivers superior customer service to patients
- Establishes rapport with new and existing patients
- Serves patients by greeting them, check-in and check-out, scheduling and answering questions about products and procedures
- Optimizes provider time and treatment room utilization by scheduling appointments in person, through email and over the phone
- Creates invoices and quotes, transacts and post payments and maintains patient balances and accounts
- Maintains detailed records within the company’s patient management software pertaining to patient procedures, outcomes and other medical information
- Manages patient logistics. Keeps patient appointments on schedule by notifying providers of arrival, managing service delays and reviewing services received vs scheduled
- Educates patients on products and services offered
- Maintains appearance of the reception area and patient traffic areas
- Other administrative and support duties as assigned
Qualifications
- 1-3+ years of customer service experience
- 1-3+ years of sales and/or sales support experience
- Friendly and energetic attitude with great interpersonal skills
- Excellent verbal, written and communication skills
- Ability to prioritize and manage multiple tasks simultaneously
- Ability to be a self-starter, goal, detail and team oriented and solution oriented
- Well-organized with effective time and workload/activity-management skills
Please email your resume to teammember@www.wifh.com